Orders – FAQs

1. How do I place an order?
Browse our collection, add your favorite items to the cart, and proceed to checkout.

2. Do I need an account to place an order?
No, you can check out as a guest. But creating an account lets you track orders and save details for next time.

3. Can I order by phone or email?
All orders must be placed through our website for security reasons.

4. How do I know if my order went through?
You’ll receive a confirmation email with your order details right after checkout.

5. I didn’t get an order confirmation. What should I do?
Check your spam folder. If it’s not there, email us at antwniadoumaria43@gmail.com

6. Can I add items after placing my order?
Unfortunately, we cannot add items to an order once it’s placed. You’ll need to create a new order.

7. Can I change my shipping address after ordering?
If your order hasn’t shipped yet, email us immediately at antwniadoumaria43@gmail.com with your new address.

8. Can I cancel my order?
Orders can only be canceled within a short time after being placed. Contact us quickly to see if it’s possible.

9. How can I check my order status?
Log in to your account or use the tracking link in your shipping confirmation email.

10. What if an item I ordered is out of stock?
If an item is unavailable, we’ll contact you right away and either refund you or help you choose an alternative.

11. Do you accept pre-orders?
Yes, selected items may be available for pre-order. The estimated shipping date will be shown on the product page.

12. Can I place orders from outside Greece?
Yes, we accept international orders and ship worldwide.

13. Will I be charged in my local currency?
Our prices are listed in EUR (€). Your bank may convert the amount to your local currency at checkout.

14. Can I get an invoice for my order?
Yes, an invoice is automatically sent to your email after purchase.

15. What should I do if I receive the wrong item?
Contact us at antwniadoumaria43@gmail.com with your order number, and we’ll arrange a replacement right away.